Adding materials like heat packs and added padding or insulation to your order can help protect your new plant and prevent damage during shipping, to add safe shipping materials to your order view our available product under the Safe Shipping Collection tab.
Although most packages arrive according to schedule;
UPS, USPS and other carriers are currently offering no guarantee on their shipping times.
We will personally communicate with our Shipping Carriers before each order to validate organized routes, weather etc.
If there is a noted delay due to weather conditions or other, we will notify you to discuss a later shipping date to prevent your plants from a prolonged transit.
Products that are received damaged due to prolonged transit, or other mishandling will be considered for refund or replacement on a circumstantial basis. Customers will be responsible for additional or expedited shipping costs for replacement items on a circumstantial basis.
Thank you for your understanding.